A letter

Dear sirs.

My first question is, are you the guy responsible? If you are, then I have some questions please. Let the answers be clear. My husband and my soon, who is 12 years old, would like to come by bike, horse or on foot - depending of the distance between hotel A and hotel B. My son gets sea sick, so no boats. If something wrong happens, do you have insurance for the carrying luggage service? By the way, I will be thanked if you could please tell me about the pet services. We would like active holidays. You do not even talk about how we get to your country. Do we do this ourselves? We do not want to suffer, and we need details.I called many times, and the secretary was unable to speak, I repeating all the time, but she isn´t listen to me. She only repeat let the people pass. After this adventure, I only get an answer machine, and so, now I write. I want to remark that I am very unhappy. As you see, we need help to close our decision.Also, could you tell me if the other people arrive at the other hotel on the same day?We will like your responce soon.

The Keeley Family